Deskun for Chrome Changelog

What's new in Deskun for Chrome 1.2.7.0

March 14th, 2018
  • Plugin load time has been greatly reduced.
  • Now you can move multiple tickets to another channel at once.
  • New feature – message tracking notifications. You set up notifications in your Control Panel, or for an individual message before sending it.
  • Improved chat channel navigation.
  • Now it's possible to change a ticket's owner. They will receive all notifications related to the ticket.
  • System notifications now have their own unique look and place. New chat messages are now also displayed as notifications.
  • Fixed several minor bugs and improved overall system stability.

New in Deskun for Chrome 1.2.6.0 (March 14th, 2018)

  • Added WhatsApp messenger support.
  • Added the feature of scheduled ticket creation and email scheduling for messages within tickets.
  • Chat widget now supports files upload.
  • Improved the Control Panel navigation.
  • Fixed several minor bugs and improved overall system stability.

New in Deskun for Chrome 1.2.5.0 (August 18th, 2017)

  • Current Deskun update (1.2.5.0) includes the following changes:
  • Agents can send images and files from chat channels.
  • Now you can filter tickets by last modified date.
  • You can specify message subject, recipient and BCC lists in message templates.
  • In the chat widget settings you can set an email address to receive messages from clients when operators are offline.
  • Messages in Deskun: Snooze folder are now automatically sorted by snooze time.
  • Now you can merge several tickets into one.
  • Now you can split selected messages and notes from one ticket and make separate ones.
  • Fixed several minor bugs and improved overall system stability.